Our Process

At Highland Ridge we are design/build specialists. Design-build means that all of the key aspects of your project are integrated — from design to building to warranty. This approach ensures the vision you started with equals the home you ended up with — your vision stays perfectly intact, down to the smallest detail.

Step 1 – Let’s Talk.

During this phase we’ll get acquainted to see if we are a fit for each other. Since you are reading this document, that process is already underway. We’ll do a deep dive into your vision and make sure that we “get it.” We’ll talk about your budget in relation to your vision, consider possible options and explain how financing or payments to us work. We’ll talk schedule, your role in the project and what you can expect from us. We’ll be unfailingly honest — telling you what will be fun — and what won’t. And we’ll leave you with a complete guidance kit full of useful information to help you understand not only who we are but also how projects like yours works.

Step 2 - The Design Agreement

Prior to entering into a Construction Agreement together there will be pre-construction processes for which there will be fees. These fees are separate from the construction contract. These pre-construction processes will be handled with what is called a Professional Services Agreement or PSA. Your PSA will usually include costs for doing a detailed estimate that assures you a quality, completed project at a guaranteed price. The PSA will usually cover design services and sometimes some demolition and discovery work if required to create a guaranteed project price for you. The PSA does not obligate you to enter into a Construction Agreement with us and you own the results of the design work covered by the PSA.

Step 3 - Project Development

With all or most of the results of the PSA work in hand we will meet with you to talk through the project. We will take all the time you want to be comfortable and confident. We’ll go over the scope of work, project plan, progress payments, timelines, logistics and concerns. You will meet your personal project manager and discuss how communications can be handled.

Step 4 - The Construction Agreement

We will now have all the information to provide a guaranteed price for your project, you will have signed off on the design and production plan. You’ve met your project manager and know who will be doing what to whom. We will provide an Agreement for our mutual signatures. We will go over and explain every detail of our straightforward Agreement.

Step 5 - Project Management

During the building phase we will handle all the details of ordering materials, scheduling, oversite and coordination. Concurrently we will diligently keep you up to date on progress and issues.

Step 6 - In-Process Changes

No matter how carefully we plan your project together you will probably want to make some changes along the way. We are prepared to cheerfully accommodate any changes you want to make. Our Agreement will explain how costs associated with your changes will be handled.

Step 7 – Project Completion

During this completion phase we will meticulously inspect to ensure that craftsmanship level have been maintained throughout the project. We will do a final review meeting with you to answer any operational questions regarding appliances, heating and cooling systems and any other operational questions. We will do a final clean up to the highest standards possible both within the project and anything on the property that we touched. We will set up with a document for you to list anything you might run across that wasn’t done right.